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We are Paypal verified
members who have successfully completed PayPal's
verification system to establish our identity
with them.
PayPal's Verification process increases security
and trust when you make your payment to us. |
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We make shipment by: |
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Let us help you find the answer to your question. If you still cannot find answer here in our FAQ, please
contact
Customer Service we too happy to help you solve you questions.
Can I cancel or change my order?
Do all orders
have to be placed online?
Do I receive proofs prior to print?
How do I re-order?
How to sign in my online print ordering account?
What do I do if my order I received is not complete.
What happens if my order is delayed?
What if I am not satisfied with my order?
What is your return policy?
Can I cancel or change my order?
In general, once an order has been electronically transferred
through our printer network, it is put into production and can
not be changed. We apologize for this inconvenience.
After an order is placed, but before it has been transferred to
the printer, there is a small amount of time in which to cancel
the order, recall your design, and then make changes and
reorder. This window of time varies between 30 and 60 minutes
after you place your order.
For future reference, if you find a problem with your that you
may not be able to cancel it yourself, please contact our
customer service.
Our online system is a fully self-service web site that mean you
save. We hope you understand our need to keep our costs at a
minimum and our turnaround times fast, in order to continue to
provide you with the best value in the printing industry.
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Do all orders have to be placed online?
Not necessary you have to order online. You may place order via
our Online Form, Email or Fax. We does not accept any walk-in
orders. If design assistance is needed, please email the files
or request to
Customer Service. You
may zip the files into a compressed folder, or divide the files
into separate emails to us. Our representatives will contact you
promptly.
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Do I receive proofs prior to print?
Yes, we do send proofs prior to print. But we will not sent out
hard copy proofs for Online Print Ordering system, all proofs
are viewed online. What you see on the preview approval page is
close to what will be printed. Please note that all monitors
will reflect a slight variance on color.
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How do I re-order?
To reorder a document without any changes or edits, please see
below:-
Offline Order
Sent us email or fax with your order or invoice number. Our
representatives will contact you promptly.
For Online Print Ordering
1. Go to our Online Print Ordering at
http://order.printnamecard.com and login using your email
and password that you have registered. (If you are not signed in
yet, the screen will prompt you to do so.)
2. Click "Shipped” in the "My Order" menu you wish to order.
3. Then click the "Re-order" on top of the product that you wish
to re-order.
4. Click "Update preview" and enter the Order details and
complete the checkout process. (Note: Please double check that
the proof is correct before clicking the "Order" button.)
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How to sign in my online print ordering account?
The sign in screen to enter your account is available at the
link below.
Once there, simply enter your previously registered e-mail
address and password. Click "I want to register" if you are new
customer.
Click here to Sign In or Register.
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What do I do if my order I received is not complete.
If you have received your order and believe that it is not
complete, please review the details of your order to verify that
all items have shipped together. Please contact us with the
details of what is missing.
To view the details and status of your order, please click
here My Account.
1. Go to our Online Print Ordering and login using your email
and password that you have registered. (If you are not signed in
yet, the screen will prompt you to do so.)
2. To view more details, click on the "All Orders".
Be sure to include your name, e-mail address and order number to
help expedite our processing of your request.
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What happens if my order is delayed?
Due to the high amount of orders we receive, occasionally some
orders may experience delays. Simply email us at
sales@printnamecard.com.
We will gladly issue a credit towards a future order.
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What if I am not satisfied with my order?
We are proud to be the only online printing company to
guarantee both the quality of our craftsmanship and on-time
delivery. You can order with peace of mind knowing we'll treat
your job like it was our own, from start to finish.
When it comes to quality, there is no substitute. Pretty good
isn't good at all. It needs to be the best it can be. We assure
you that the quality of our craftsmanship will meet or exceed
industry standards by any measure. We strive to provide the most
accurate color reproduction and to maintain consistent color
throughout the course of each and every press run. If at any
time we fail to meet these quality standards, we will, without
any question, reprint the job at our cost. We will expedite the
production of any reprinted materials to the best of our ability
- including express shipping at our cost whenever necessary. If
for some reason reprinting is not an option, we will refund 100%
of your money.
We takes great pride in its commitment to customer satisfaction.
However, we cannot take responsibility for typing, image, or
design errors introduced by customers in the document creation
process. Color Proofs; due to differences in equipment, paper,
inks and other conditions between color proofing and production
runs, a reasonable variation in color [within 10%] between color
proofs and the completed job will be deemed acceptable unless
otherwise agreed. In an effort to keep costs down and pass those
savings along to our customers, we do not review card documents
for content or spelling.
Please kindly check your designs and artwork carefully prior to
placing your order.
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What is your return policy?
We want you to be happy with the purchases you make from us.
Therefore, we offer a money-back guarantee for all products we
sell direct to consumers. If you are not completely satisfied
with your purchase, simply notify us within 30 days of your
purchase, and we will promptly process your refund.
We take great pride in the superior quality of our products
and want you to be pleased with your purchase! If you are
not completely satisfied, please contact our Customer
Service Department within 30 days of receipt to share your
experience so that we can address your concerns.
However, we cannot take responsibility for typing, image, or
design errors introduced by customers in the document
creation process. Color Proofs; due to differences in
equipment, paper, inks and other conditions between color
proofing and production runs, a reasonable variation in
color [within 10%] between color proofs and the completed
job will be deemed acceptable unless otherwise agreed. In an
effort to keep costs down and pass those savings along to
our customers, we do not review card documents for content
or spelling.
Please kindly check your designs and artwork carefully prior
to placing your order.
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Does turnaround time including shipping time?
No. Turnaround time refers to our production turnaround time,
which does not include shipping time. In addition, turnaround
time for your print job begins calculating once your order has
been placed and your print-ready files have been uploaded,
attached and approved. If you ordered a proof, your turnaround
begins calculating when we receive approval for your proof
reading.
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Singapore
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